Terms of Service

Updated: February 12th, 2025

These Terms of Service (“Terms”, “Agreement”) constitute a legally binding agreement between you (“User”, “Agency”, “Licensee”, or “Customer”) and Geenius Digital Ltd (“Geenius Digital”, “Geenius AI", “we”, “us”, or “our”), governing your access to and use of our SaaS platform and related products (the “Platform” or “Services”).

Our Platform enables agencies and businesses to license, white-label, and market our AI-powered technology— including chat, voice, and automation systems — to their own clients.

By accessing or using our Services, you agree to these Terms. If you do not agree, you must not use our Services.

1. Definitions

“Services” or “Platform” – The software, applications, tools, APIs, and related services provided by Geenius Digital.

“User” / “Customer” / “Agency” / “Licensee” – Any individual or entity using the Services.

“Content” – Data, information, or material uploaded, transmitted, or generated by Users.

“Agreement” – These Terms of Service and any policies, addenda, or documents referenced herein.

2. Acceptance and Modification of Terms

2.1 Acceptance

By using the Services, you confirm that you have read and understood these Terms and agree to comply with them.

2.2 Modifications

We may update these Terms periodically to reflect changes in law, technology, or our Services. Updates will be published on our website and take effect immediately upon posting. Continued use constitutes acceptance of any changes.

3. Licence Grant and Use of Services

3.1 Licence Grant

Subject to compliance with these Terms, Geenius Digital Ltd grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your internal business operations or for resale/white-label purposes as permitted by your agreement with us.

3.2 Authorised Use

You agree to use the Services only for lawful business purposes and in accordance with:

These Terms

All applicable UK laws and regulations (including the Data Protection Act 2018 and UK GDPR)

Any documentation or guidance issued by Geenius Digital Ltd

4. Restrictions on Use

You must not:

Reverse engineer, decompile, or attempt to extract source code from the Platform.

Use the Services for any unlawful, misleading, or harmful purpose.

Infringe any intellectual property or privacy rights.

Resell or redistribute the Services beyond the agreed scope.

4.1 Misuse of Voice or AI Services

You must not use our AI or telephony features in violation of UK law, including but not limited to:

Unsolicited or Unauthorised Telephony: Making automated or mass outbound calls/messages without consent, contrary to the Privacy and Electronic Communications Regulations 2003 (PECR).

Deceptive Practices: Misrepresenting identity, altering caller ID, or engaging in misleading or harassing behaviour.

Non-compliance: Failing to obtain necessary consent for outbound calls, call recordings, or data use under UK GDPR and Ofcom rules.

Geenius Digital may suspend or terminate access immediately if misuse is suspected.

5. Account Registration and Security

5.1 Registration

Some Services require account creation. You must provide accurate and up-to-date details.

5.2 Security

You are responsible for safeguarding your login credentials and any activity under your account. Notify us promptly of any unauthorised access or security incident.

6. Fees, Payment, and Billing

6.1 Fees and Payment

Fees are communicated before subscription or purchase. All charges are subject to your specific contract or subscription tier. Unless otherwise agreed, all payments are non-refundable.

6.2 Billing and Automatic Payment

You authorise Geenius Digital to process payments via your chosen method in accordance with your billing schedule. Failure to pay may result in suspension or termination of Services.

7. Intellectual Property Rights

7.1 Ownership

All intellectual property in the Services remains the property of Geenius Digital Ltd or its licensors. You are granted no rights other than as expressly stated in this Agreement.

7.2 White Labelling and Branding

Use of our brand assets must comply with our branding guidelines. Any unauthorised use of Geenius Digital Ltd’s trademarks or materials is prohibited.

8. Data Privacy and Confidentiality

8.1 Data Privacy

Your use of the Services is governed by our [Privacy Policy], compliant with the UK GDPR and Data Protection Act 2018. You are responsible for ensuring that your use of our Services also complies with these laws.

8.2 Confidentiality

Each party agrees to maintain the confidentiality of any proprietary or sensitive information disclosed during the relationship. This duty continues after termination.

9. Warranties and Disclaimers

9.1 Disclaimer of Warranties

The Services are provided “as is” and “as available.” Geenius Digital Ltd gives no warranties, express or implied, including but not limited to fitness for purpose or uninterrupted availability.

9.2 Service Interruptions

We do not guarantee that the Platform will be error-free or continuously available, though we will use reasonable care and skill to maintain uptime.

10. Limitation of Liability

To the fullest extent permitted by UK law, Geenius Digital Ltd, its directors, employees, and affiliates shall not be liable for:

Any indirect, consequential, or incidental damages

Loss of profit, revenue, or data

Any damages exceeding the total fees paid to Geenius Digital in the preceding 12-month period

This limitation does not exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

11. Indemnification

You agree to indemnify and hold harmless Geenius Digital Ltd, its affiliates, officers, and employees against all claims, damages, or expenses arising from:

Your breach of these Terms

Your misuse of the Services

Any violation of law or third-party rights arising from your actions

12. Termination

12.1 Termination by Geenius Digital Ltd

We may suspend or terminate your account at any time if you breach these Terms or misuse the Services.

12.2 Effect of Termination

All rights and licences granted to you will end immediately. You must stop using the Services and delete any related materials.

13. Governing Law and Jurisdiction

These Terms and any disputes or claims (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising from this Agreement.

14. Miscellaneous

14.1 Entire Agreement

This Agreement constitutes the entire understanding between you and Geenius Digital Ltd regarding your use of the Services.

14.2 Severability

If any clause is found invalid, the remainder of the Terms shall continue in full effect.

14.3 Assignment

You may not assign or transfer your rights without our prior written consent. Geenius Digital may assign this Agreement as part of a merger, acquisition, or restructuring.

14.4 Force Majeure

We are not liable for delays or failures caused by events beyond our control, including natural disasters, strikes, internet outages, or government actions.

14.5 Waiver

A failure to enforce any provision does not constitute a waiver of that right.

15. Contact Information

Geenius Digital Ltd

Registered in England & Wales.

Company Number: [Insert number once registered]

Email: [email protected]

Website: www.geeniusdigital.com

By using our Services, you confirm that you have read, understood, and agree to these Terms of Service.

Our Core Values

Innovation – Creative, scalable AI solutions.

Integrity – Transparent partnerships built on trust.

Excellence – Reliable, high-quality service for every client.